CRM Trigger Issues

Incident Report for CopyAI

Resolved

This incident has been resolved.
Posted Jan 21, 2025 - 22:52 UTC

Monitoring

A fix has been implement and CRM triggered workflows should be working as expected for the most customers.

We are monitoring the issue and continuing to work on a fix for any customers still impacted.
Posted Jan 21, 2025 - 17:56 UTC

Update

We are receiving the events from the CRM, but the Workflow runs stay in the "New" status and don't start automatically.

While we work on resolving the issue, there is a workaround available. Runs can be started from the Workflow table by clicking the ▶️ (play) button in the run column one at a time.
Posted Jan 21, 2025 - 16:30 UTC

Investigating

We are currently investigating an issue related to CRM triggers not starting workflows.
Posted Jan 21, 2025 - 16:17 UTC
This incident affected: Core Application.
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